Privacy Policy

1. Introduction

Simple Works Limited ("SWL," "we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including the Zazza App, AI systems, and other offerings (collectively, the "Services"). Please read this policy carefully. By accessing or using our Services, you consent to the practices described herein.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Data

• Contact Information: Name, email address, phone number, and postal address.
• Account Credentials: Username, password, and other authentication details.
• Payment Information: Bank account details, payment card data (processed by third-party payment processors; we do not store full card numbers).
• Identity Verification: Government-issued ID or other verification documents (for compliance purposes).

2.2 Usage Data

• Technical Data: IP address, browser type, device information, operating system, and internet service provider.
• Activity Data: Pages visited, time spent, clicks, and interactions with our Services.
• Transaction Data: Details of transactions you carry out via Zazza, including amounts, recipients, and dates.

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience, analyze trends, and administer the website. You can control cookies through your browser settings. For more details, see our Cookie Policy below.

3. How We Use Your Information

We use your information for the following purposes:

• To provide, maintain, and improve our Services.
• To process transactions and send related communications (receipts, confirmations).
• To verify your identity and prevent fraud.
• To communicate with you about updates, security alerts, and support.
• To personalize your experience and deliver relevant content.
• To comply with legal obligations and enforce our Terms of Use.
• To analyze usage and improve our website and offerings.

4. Sharing Your Information

We may share your information with:

• Service Providers: Third-party vendors who assist with payment processing, cloud hosting, customer support, analytics, and email delivery.
• Business Partners: Trusted partners who collaborate with us to offer joint services (with your consent where required).
• Legal Authorities: When required by law, court order, or governmental regulation.
• Corporate Transactions: In connection with a merger, acquisition, or sale of assets, your information may be transferred.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption, access controls, and secure data storage. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., for legal, tax, or regulatory reasons). When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal exceptions.
• Objection / Restriction: Object to or request restriction of processing.
• Data Portability: Request transfer of your data to another service provider.
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise your rights, contact us at complaince@simpleworks.com.ng. We will respond within the timeframe required by applicable law.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own, where data protection laws may differ. We ensure appropriate safeguards (e.g., Standard Contractual Clauses) are in place to protect your data in accordance with this policy.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us, and we will take steps to delete such information.

10. Cookie Policy

Our website uses cookies to:

• Authenticate users and maintain sessions.
• Remember preferences and settings.
• Analyze traffic and user behavior (e.g., Google Analytics).
• Serve personalized content.

You can manage cookie preferences through your browser settings. Disabling cookies may affect functionality.

11. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of such sites. We encourage you to read their privacy policies.

12. Changes to This Privacy Policy

We may update this policy periodically. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of the Services after changes constitutes acceptance.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: complainace@simpleworks.com.ng
• Address: LeedGate Innovation Hub, Kaduna State, Nigeria.